Amtac Privacy Statement
At Amtac Professional Services Pty. Ltd. ("Amtac") we take your privacy extremely seriously. We are not only committed to meeting all our regulatory obligations, but also to ensuring that we deliver secure services that can be trusted unreservedly by our clients and their stakeholders. Privacy regulations may vary between jurisdictions, so if you have any concerns or questions please do not hesitate to contact us by email at info@QR2id.com or by telephone on (07) 3380 4678 [Within Australia] / Int+ 61-7-3380-4678.
Note: Office hours are 07:00 - 18:00 Monday to Friday, but out of hours telephone or Teams appointments can be arranged by email.
Our Commitment
Amtac has been developing and hosting web and database applications for clients for over twenty years, with each application having specific information security and privacy demands. We have never breached the trust placed in us by our clients and it is our commitment to you that we never will. The following paragraphs explain in general terms how we protect the privacy of personal information, however it may be collected.
Collecting information
As our web-applications involve opportunities to add data, upload files, and contribute information, the types of personal information that we collect from you will vary. For example, in order to create a QR2id Account and in some other instances it may be necessary to obtain details such as your name, address, contact telephone numbers, email address, and other relevant information. In other instances only non-identifying data may be collected, such as in anonymous survey responses.
Amtac may collect information when you contact us in person or by telephone, forward correspondence or forms (whether by browser, letter or email), or visit web sites/portals maintained by Amtac. Due to the nature of the services provided to our clients, Amtac may also collect information from a third party. For example:
- from authorised parties updating information on your behalf, or otherwise involving you, or
- from other parties wishing to provide you with access to, or benefits associated with this web site.
It is a fundamental privacy principle that your consent is required for the collection of "sensitive information". Given that the transfer of information to us requires your active participation, we quite reasonably assume that you have consented to the collection of all information which is provided for use in accordance with this Statement, unless you advise us otherwise.
Providing information anonymously
Internet based information
Notwithstanding the circumstances regarding anonymous contact with Amtac, our computers may automatically collect certain information that is necessary to provide functionality of the site or is required for security purposes to protect the operation of the site and information that may be accessed via this portal. In general terms, the following information may be collected:
- the date and time of your visit to the site;
- the type of web browser, operating system and device you have used (e.g. iPhone, Android, etc.);
- the time it took for particular pages to load;
- the IP (Internet Protocol) address of the machine you are using (or NAT gateway);
- the Login you have used to access the portal;
- the domain name of your server;
- the pages accessed and documents downloaded; and in some cases
- the previous site visited before clicking on a link to this portal.
This web site may use Cookies for the purposes of facilitating the simple operation of the site and for security purposes. Cookies are not used to collect information, but may be used in support of managing your session and some actions such as submitting, editing or deleting records.
It should be noted that Cookies placed by Amtac can only be read by our servers. For more information on Cookies see the links provided on this page.
Where we detect or suspect unauthorised attempts to access, tamper or otherwise interfere with files published on our web sites/portals, or to manipulate or compromise data stored via those sites, we will use all resources at our disposal to collect such information that may be relevant to support an investigation of any such incident. Information relating to any such matter or other attempt to compromise the integrity or security of our servers will be provided to law enforcement authorities in the manner prescribed by law.
3rd party access to information
QR2id-related applications provide users with the facility to share with others and display information as configured for the application. With the noted exception of the settings applied within the applicable web-application, and unless compelled to do so by law, Amtac will not share any personal information about you or provided by you to any third party.
Where you nominate on the QR2id service itself, certain information is available to authorised emergency services personnel. We validate requests for that information by checking that the domain used in the requesting officer's email address is registered to a bona fide emergency services agency/organisation. A copy of the email that is sent in response to all such requests will be sent to the registered email address for your account, and details of the requests will be visible in your QR2id Account.
When a QR2id Code is scanned
The information that is displayed and actions that can be taken when a QR2id Code is scanned are configured according to contextually relevant business rules. Each and every time one of a QR2id Codes is scanned or the QR2id Code decoded via the QR2id.com website, this action is logged with the time/date and IP address recorded, along with geospatial information (when available). Authorised users can review this information by logging into the applicable account.
If at any time you are concerned that an Amtac web-application is being misused, please report it immediately to abuse@QR2id.com.
Protecting information
At Amtac we take the security of information very seriously, and employ a range of strategies to minimise the risk of compromise of information it stores on paper and in computer files.
We maintain information on our own servers at a Tier 4 Data Centre and do not rely on any 3rd parties for data storage. Access to the raw data is restricted to a limited number of Amtac staff for the purpose of providing services. All staff are required to sign and abide by a Confidentiality Agreement which embodies Privacy Principles and imposes heavy sanctions for breaches of those principles. Any more sensitive information is stored in an encrypted format at field level, and cannot be accessed directly from the database tables.
Login, Password or other access codes are used to control access to your personal information to ensure that it is protected in accordance with privacy principles.
Some of the strategies employed by Amtac to safeguard information include:
- data replication and backup policies and practices;
- document and backup storage security policies;
- physical security measures;
- confidentiality requirements for Amtac employees and contractors;
- electronic security systems, including CCTV, alarm systems and access control;
- identification protocols;
- firewalls and data encryption.
Access to your information
Notwithstanding regulatory and policy considerations, it is a fundamental principle that you can access the information you supply by logging into your account.
Subject to exceptions permitted by law, you can gain access to any other information concerning you that is held by Amtac. Those factors affecting your rights to access such information include situations where access would:
- be unlawful;
- prejudice investigations or civil or criminal legal proceedings;
- pose a serious threat to the life or health of any individual;
- have an unreasonable impact on the privacy of others;
- affect a commercially sensitive decision making process.
Access may also be denied in cases where:
- the nature of access required is contrary to the lawful policy of the client for whom the information is held;
- denying access is required or authorised by or under law;
- the request is frivolous or vexatious.
To request access to information other than that available through your account, please contact us with details of your request. In the rare event that we need to deny access, full reasons for such denial of access will be given.
External links
As part of Amtac's web-applications, we may provide links to external web sites. It should be noted that Amtac has no control over the privacy polices or procedures of those web sites. To ensure that your privacy is protected, we recommend that you review the privacy policies of all Internet sites that you visit.
Maintaining accuracy
It is important that information is accurate, complete and up-to-date. Amtac takes reasonable steps to make sure this is the case, including regular contact with the sources of that information. If you believe your personal information is not accurate, complete or up-to-date, please make the corrections through your applicable account, or contact us (info@QR2id.com).
If you have an issue or concern
If you have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please contact us (alert@QR2id.com) with the details and we will respond as soon as possible.
Contact details
Company Name : Amtac Professional Services Pty. Ltd. ABN: 48 060 336 870
Postal Address : PO Box 222, Browns Plains. Qld. 4118. Australia
Head Office : 1 Carrican Court, Greenbank. Qld. 4124. Australia
Email : info@QR2id.com
Telephone : (07) 3380 4678 [Int+61-7-3380-4678]